Extremely Disappointed with Service and Communication

I placed an order on 4 July, with an expected delivery date of 10 July. Between 10 and 17 July, I followed up multiple times to understand why the order had not arrived. I was eventually told the courier had gone to collect the item, but the seller was not ready.

The most frustrating part of this experience has been dealing with the customer service contact centre. Every agent gives the same scripted responses, with no real resolution or accountability. It feels like every query gets bounced between departments, and no one takes ownership of the issue.

After finally deciding to cancel the order, I was told it will take 72 hours just to get a response about my refund. That is unacceptable.

All I want is to receive my refund and be done with this. I will never shop with Makro again.