Extremely Disappointed with Service!

@Makro SA – Extremely Disappointed with Service!

I purchased a TV from Makro with an Extended Warranty to ensure peace of mind in case of any issues. Unfortunately, this warranty has proven to be worthless given my frustrating experience with your service department.

I logged a service request on 31st December 2024 after my TV stopped displaying an image but still had sound. After waiting for weeks, the TV was finally collected for assessment on 21st January 2025. It was then sent to Johannesburg and declared not fixable, with a promise that I would receive a credit note to replace it.

Since then, I have been calling the Makro service desk twice a week, only to be given the same excuse that the issue has been escalated and that someone will call me back—yet I am still waiting. Today is 10th February 2025, and I still have no feedback, no credit note, and no resolution.

This level of service is completely unacceptable! I expected better from a company like Makro. When will this matter be resolved?

SR# ***