Extremely disappointed with Marko's customer service.

Extremely disappointed with Marko's customer service. I made an online purchase on the 5th of February, 2023. Per my online profile, my order is still "in progress", so I cannot log an online return. After weeks of phone calls and emails, Makro informed me that the product would be collected on the 27th of February, 2023. After a two-week collection delay, the purchase was collected without any communication. I have not received any communication regarding the logged return, product review or refund. I would greatly appreciate it if someone can reach out to me to resolve this inconvenient experience.