Extremely Disappointed with Makro’s SA Customer Service, Worst customer service experiences I have ever had!

Extremely Disappointed with Makro’s Customer Service, No Communication & No Accountability

I am beyond frustrated with the terrible service I have received from Makro. I ordered an iPhone 13 costing R11 000, and after deciding to return it note, it's still inside the courier guy plastic package, I followed all the necessary steps to arrange a collection. I personally selected March 9th as the collection date, yet on that day, Makro did not even bother to communicate with me no email, no call, no SMS. Absolutely nothing.

Since then, I have been calling nonstop, spending so much of my own money on airtime just to get a simple answer: WHEN will the courier collect my order? But every single time, I am met with excuses about being backlogged and empty reassurances that someone will assist me. No one has actually taken action. I am sure I have talked to everyone at that call centre.

I have been stuck at home waiting for them to come and collect this phone What’s worse, I might be relocating to another province soon, and Makro’s failure to do their job is now affecting my personal plans! If they had just communicated with me properly this whole situation could have been avoided.

This level of service is completely unacceptable for a company of this size. They are quick to take our money but slow to assist when there is a problem. I have never been this frustrated with an online retailer. Makro, do better! Your customers deserve proper communication.

To anyone thinking of purchasing from Makro BE WARNED. If you ever need a return or any kind of assistance don’t expect them to help you without a fight. I am still waiting for my issue to be resolved and at this point I have no idea when it will happen. This has been one of the worst customer service experiences I have ever had!