1 reviews | Active since Feb 2011
Extremely Disappointed with Makro’s Online Service – Requesting HelloPeter’s Intervention
I am extremely disappointed with the service I received from Makro regarding an online purchase made on Tuesday, 29 July 2025. The order was scheduled for delivery on 4 August 2025, but as of today (5 August 2025), I have received nothing.
Makro did not communicate any delays or issues — I had to call them myself to find out what was going on. After five separate calls, I finally spoke to someone who could locate the order and confirm that it would not be fulfilled. I was told it would be cancelled and refunded, yet the system still shows the order as “shipped” on 4 August. No cancellation has been processed, and no refund has been initiated.
This lack of communication, accountability, and urgency is unacceptable. Is this what Makro considers professional service?
I am now requesting HelloPeter’s intervention to help resolve this issue. Customers deserve better treatment and transparency when dealing with large retailers like Makro.
Dear Makro Customer Service,
I am writing to express my deep dissatisfaction with the service I received regarding my recent order of the Everlast Walking Pad, placed on Tuesday last week. The delivery was scheduled for Monday, yet I received no update or communication regarding delays.
I had to call five times before I could get any meaningful response. The cancellation process was unnecessarily complicated, and only on Wednesday was the refund finally processed. As of today, Friday, I have yet to receive the refund in my account.
In contrast, I placed an order with a different supplier on Tuesday, and by Friday, the product was delivered—demonstrating what efficient and customer-focused online service should look like.
This experience raises serious concerns about Makro’s commitment to customer satisfaction and operational efficiency. Is this fair? Is this the level of service Makro considers acceptable?
I urge Makro to reflect on this experience and take steps to improve its service standards. Your competitors are setting a much higher bar, and I hope Makro can learn from them.
I expect a prompt resolution and confirmation of when my refund will reflect in my account.
Sincerely,
Gladys Selebogo
Dear Makro Customer Service,
I am writing to express my deep dissatisfaction with the service I received regarding my recent order of the Everlast Walking Pad, placed on Tuesday last week. The delivery was scheduled for Monday, yet I received no update or communication regarding delays.
I had to call five times before I could get any meaningful response. The cancellation process was unnecessarily complicated, and only on Wednesday was the refund finally processed. As of today, Friday, I have yet to receive the refund in my account.
In contrast, I placed an order with a different supplier on Tuesday, and by Friday, the product was delivered—demonstrating what efficient and customer-focused online service should look like.
This experience raises serious concerns about Makro’s commitment to customer satisfaction and operational efficiency. Is this fair? Is this the level of service Makro considers acceptable?
I urge Makro to reflect on this experience and take steps to improve its service standards. Your competitors are setting a much higher bar, and I hope Makro can learn from them.
I expect a prompt resolution and confirmation of when my refund will reflect in my account.
Sincerely,
Gladys Selebogo