Extremely Disappointed with Makro’s Online Service

Never in my life will I buy online from Makro again. I placed an order on the 1st of December and it was supposed to be delivered on the 11th. To this day, the status is still stuck on “order placed” with no movement or updates. I’ve been calling repeatedly, and every time the agents claim they’ve “escalated” the issue — yet nothing changes.

What’s even more frustrating is that the same sleeper couch is still listed as available for purchase, with no indication that it’s out of stock. Makro hasn’t provided a single update or any proper communication; I’ve had to follow up myself every time.

And when you ask about a refund, you’re told it takes 7 to 14 days… seriously, what is that? This level of service is unacceptable. I’m so disappointed, and I will be posting this experience on all social media platforms and tagging Makro