Extremely Disappointed with Makro & Marketplace Seller

I am writing this review to share my terrible experience with Makro and their Marketplace. I recently purchased a laptop from Makro Online, only to find that it was faulty and did not work properly. I immediately went through the proper process of logging a return. The item was collected from me, and I expected my refund to be processed.

To my shock, instead of receiving my money back, I was informed that the seller had rejected the return — even though the product they sold me was faulty. How can a seller reject their own defective item? And worse, Makro is allowing this to happen, leaving me stuck with no money and no working laptop.

I have been going back and forth with both Makro and the seller for weeks. Every time I chat with Makro, I have to repeat myself because they don’t seem to have proper records of my case. I was told one thing by Makro (that the courier will collect, that the return is logged, etc.), only for the seller (Qstore) to say something completely different. At one point, Makro even tried to send the broken laptop back to me, which I made it clear I do not want.

This has been an exhausting and frustrating process. I paid good money for a laptop that doesn’t work, and instead of standing by the customer, Makro is siding with the Marketplace seller and refusing to refund me. This is completely unacceptable for a company of their size.

Makro needs to take responsibility for products sold on their platform. Customers should not be left fighting between Makro and Marketplace sellers with no resolution. As it stands, I’ve lost money, wasted my time, and been treated unfairly.

I will never order from Makro Online or their Marketplace again, and I strongly caution others to be very careful before making any purchase from them. If anything goes wrong, don’t expect them to help you — they will just pass you around until you give up.