Extremely Disappointed with Makro – Faulty Defy Machine

Extremely Disappointed with Makro – Faulty Defy Machine After Only 7 Months

I am extremely disappointed with Makro and the way this matter has been handled.

I purchased a Defy machine from Makro and have only had the machine for 7 months, yet it has already developed multiple faults.

A Defy technician assessed the machine and confirmed that it has multiple faults. I am therefore requesting a replacement, as I do not believe a machine that is only 7 months old should already have these issues.

This matter has now been ongoing for over a month, with no satisfactory resolution. I have been patient and have given Makro more than enough time to resolve the issue.

I am extremely frustrated by the lack of urgency and communication regarding this matter. As a customer, I should not have to continuously follow up to get a resolution for a product that is only 7 months old.

Makro, I am requesting that this matter be escalated to senior management and that my faulty machine be replaced without any further delays.