Extremely disappointed with bad service from Makro

I have received the most horrible service for my online purchase. I have receive bits and pieces of orders and its been three weeks now that I have not received my orders and upon tracking my orders since last week I see that order are on the way to client but they never arrive. Now I am stuck , I cant go anywhere because I am waiting for an order that is fore ever coming but never arrives. Their online chat system its a mess as one is forever on a que, you send multiple email and there is no response. The online service from Makro has declined drastically, I am extremely disappointed.