Extremely Disappointed – Twice Let Down by Makro Online Orders

I placed an order for the Stanley x Barbie™ ’70s Superstar Quencher on Makro online on 12 June, with delivery expected by 26 June. However, it was not delivered, and on 27 June I was notified that my order had been cancelled due to stock unavailability.

On the same day (27 June), I placed another order for the Stanley x Barbie™ Icon 40 Oz Quencher, which is supposed to be delivered tomorrow. Given my previous bad experience, I closely monitored this order yet I noticed that it was still not marked as “ready to ship” or “handed to the courier.” Concerned that I might face the same disappointment, I called Makro to raise my concerns. Unfortunately, my calls have only been escalated for the past two days without any proper feedback or resolution.

I really wish Makro would be transparent upfront about stock availability. This situation has now caused me embarrassment, as my daughter has been expecting this gift twice and both times it seems unlikely to arrive. It is straining our relationship all because of Makro’s poor service.

I hope Makro improves their communication and order management so that other customers do not go through this same frustration.