Extremely Disappointed – Makro Online Failed to Deliver!

I placed an order with Makro Online based specifically on the delivery date provided — it was a birthday gift for someone visiting from another country, and the timing was critical. Despite the urgency, Makro failed to meet their own delivery promise, sending a generic email at the last minute stating there was a delay.

I contacted customer support, only to be told that the supplier doesn’t have stock — something that was not reflected at the time of purchase. Frankly, stock availability and supplier coordination are Makro’s responsibility, not mine as the customer. This poor coordination has resulted in a missed opportunity that cannot be recreated.

To make matters worse, the consultant I spoke to promised to call back after checking with the supplier. Unsurprisingly, that call never came.

As a loyal and frequent Makro customer, I expected better. Sadly, this experience has shown a lack of accountability and poor customer care. I won’t be purchasing from Makro Online again.