Extremely Disappointed – Makro Has Lost a Customer!

I am beyond frustrated with Makro’s service. I ordered a washing machine and a small vacuum cleaner from Makro Online, which was dispatched from the Makro Pietermaritzburg branch. Makro assured me that my order would be delivered on 5 December 2024. Today is 13 December 2024, and I am still waiting for my washing machine!

The vacuum cleaner was only delivered on 12 December 2024 — a full week late. The delivery driver told me the washing machine would "come a little later," but that was clearly not true. Even worse, according to Makro's courier partner, Value Logistics, both items were "delivered" on 12 December, which is a blatant lie.

Makro’s choice of Value Logistics as their courier is a complete failure. If your chosen courier cannot be trusted, the responsibility lies with you to resolve it for your customers. Instead, I’m left chasing answers and dealing with lies. This kind of service is unacceptable.

Makro, you have officially lost a customer. If you can't ensure reliable delivery, I will gladly take my business elsewhere. Customers deserve better than this!