Extremely disappointed in Makro

On 8th December 2025 I logged a call with Makro for my Fridge that I bought at Makro Carnaval. The fridge is not making cold anymore. On 18th December I had to call them again after I have heard nothing from the. The team that was sent to my house told me that the fridge needs to be re-gassed. Which did not make sense to me as the freezer on the fridge was working with no problems. After the re-gas of the fridge, they left my house. 2 Days later I called the and told them that the fridge is still now working. They came back on 31st December and told me that the defrost sensor and the heat element is not working. They will have to order the part and will come back to fix the fridge. I have called them and they told me that their boss is not answering then on the part I must please call their boss. I called David, he told me that he is in traffic and will call me back at 19:00. Till today no word. On 14 Jan 26 I called Makro again and was told that they will escalate the problem. I asked them to please give me feedback. On 16 Jan 26 I called again and was told that they will escalate the matter. When I said that this is the second time in so many day that I called the lady told me that she can see that I did call on Wednesday she told me that she will definitely call me back with so feedback. Still now word from Makro. I am now at the point of calling the manufactured and report the faulty fridge with them as Makro just don't care about their clients. I figure they are dragging this out so that the warranty laps.