EXTREMELY DISAPPOINTED!

I am so disappointed in Makro! I've ordered a few things online up to now, which I usually received pretty quickly. Their website says 2-5 working days for delivery.

I ordered 2 pedestal fans on 8 October... It shows my order was processed, but that's it. I emailed them on the 11th..no response. I called them on the 13th, they said they will escalate it and find out what the issue is.. On the 16th they let me know that the supplier was out of stock, they should get stock again on the 18th, which is today.... I emailed now for an update because this is pathetic now.

If the supplier is out of stock, they must at least let you know as soon as they find that out... Not more than a week later after a few enquiries.

This will probably be the last time I ever order from Makro and I will tell everyone I know, not to use them either. The customer service is pathetic.