TG
Tshireletso G
1 reviews | Active since Jan 2020
17 Jan 2020, 16:40
Extremely disappointed
I ordered a bicycle from Makro on the 1st of December 2019. I haven't received it to date. When I call, it's usually the same answer "We apologize, We will call you as soon as it's been couriered, You'll get the bicycle before the end of the week" I am extremely disappointed. I will never order anything from you guys ever again.
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Replies (1)
Makro's replyOfficial
19 Jan 2020, 09:02Good day Tshireletso,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with our Online department regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with our Online department regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply19 Jan 2020, 09:02
Official
Good day Tshireletso,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with our Online department regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Kindly note that we are currently liaising with our Online department regarding your complaint and will be sure to revert with feedback. Please be advised that feedback will be relayed within the next 24-48hrs. Please could we kindly ask that you advise when you are available to take our call.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team