Extremely disappointed customer

I am absolutely mortified with Makro Online Shopping service. I did a purchase on Sunday, to my surprise when I checked on my order status on Monday it said "awaiting payment"..... I called immediately as payment was done on Sunday when placing the order. I was asked to send proof of payment, which was done.... I checked again on Tuesday, and still "Awaiting payment"..... I phoned again..... Was asked again to send Proof of payment, this time in PDF, to a different email address, which I did. I phoned again in the afternoon as there was so no status change..... I was then asked to send the Proof of payment again to another email address, which I did...... I called again to follow up and was told that it was currently with the finance department to allocate payment. I requested that someone please give me feedback as I had to keep calling due to no response being received to my emails. I was told that a note was placed on my provide to call or email me updates.... Well, it's now well over 24hrs since that call and it still ays "awaiting payment" and I have still not had any response or updates...... The only reason I placed an order with MAKRO is because there expected delivery date was the 14th. I purchased a Christmas tree so I was over the moon to know I will receive it this week...... Which now obviously isn't going to happen due to incompetence. I am scared to cancel the order because if you claim "awaiting payment" I doubt you will refund me.... So here I am probably not going to have a Christmas tree up this year, which my 20month old would have been overjoyed for, but I still just have to sit and wait for you to eventually allocate payment. Will definitely not recommended your online services to ANYONE. I am extremely upset by your lack of customer service.