EXTREMELY DISAPPOINTED CUSTOMER

I am truly disappointed in the type of service I have recieved thus far from Makro South Africa. I recieved the incorrect package from Makro on 02 June 2020. I had hassles just getting someone to come and pick it up, however it someone finally did on the 8th of June. Someone at the call Centre assisted with this matter. This would not have happened if it weren't for the countless calls and emails I had sent complain. Thereafter, I kept calling over and over again and emailing about the same product and no one was able to provide me with any information with regards to when the correct product would be delivered to me for an entire month. Then I recieved an email at the end of the month about being refunded. Firstly, I never requested a refund, and no one asked me if I wanted a refund or a replacement of the product. I had to send a strongly worded email to multiple different email addresses at Makro in order for me to get any sort of attention and help. I had ordered the product on the 28th May 2020 only to recieve the correct one on the 1st July 2020, after an entire month. All I really wanted was for someone communicate thorough information to me throughout the process instead of trying to authorise a refund I did not ask for.

Now, I'm in the same process all over again with another package and this truly baffles me. I had placed an order for a heater on the 12th June and when I track the package it says "order packed" since the 19th of June. The estimated delivery time has now since passed and no one can provide me with any answers as to what is happening. I have called 5 times since then and 2 of my calls were dropped before anyone even picked up my call (no I did not run out of airtime). My last call to them was yesterday, on the 2nd of July 2020. The person notified me that Marketing was on the line with the supplier since the supplier has not delivered my order. I waited and waited however I had a meeting to get to login to at 15h30 therefore I begged this lady that can she please ensure that marketing calls me back after they are done on the line with the supplier since they were placed on hold by them. I begged that can someone please call me back within the same day to provide me with some sort of feedback and she said she will ensure that someone does however she cannot make outgoing calls. Unfortunately, no one contacted me. Now, it's the next day and no one has called me, emailed me or assisted me.

The Return or Refund Policy does not reflect the amount of time and service recieved in relation to the previous situation. The estimated delivery time when I track my package is completely off. I feel as though their site in general does not reflect the capabilities of the company. I am truly disappointed and after I receive this order I do not see myself purchasing anything from Makro SA online.