EXTREMELY DISAPPOINTED CLIENT - WHO WILL NEVER RETURN!!!!

On 25th April I placed an order via Makro online. One item was cancelled without any explanation as to why. I wrote to them on 29th April to enquire why. I was told via email on 7th May that the store they picked from did not have stock. There was nothing stating stock levels on teh system. I was told my refund would be processed on 19th May. On the 22nd May I again wrote to them to find out when the refund would be processed as it was not showing on my account. I received a reply - in programming language so I had to search through it for my answer - and the answer was it has been processed and would take 14 days to show in my account. I will never buy from Makro - be it online or ins**** - again, even if I pay more elsewhere. Their service and business processes are dreadful. Holding my money for 2 months is ridiculous. If I did that with my clients my business would have closed down ages ago.