Extremely Disappointed!!!!

Extremely Disappointing Experience with Makro

I am extremely disappointed with the way Makro has handled my TV issue.

I purchased a Samsung TV from Makro and kept it sealed in the original box because we had not yet moved into our new home. Approximately three weeks later, after moving, we opened the box for the first time and discovered that the screen was cracked when we switched the TV on.

I immediately contacted Makro to report the issue, but instead of properly investigating the situation, I was repeatedly referred to their damage/return policy and told that too much time had passed.

What has made this experience even more frustrating is the lack of communication and follow-up. I have sent multiple emails and made several phone calls, only to be told that they are “awaiting a response” from the branch. At one point, I even received an email saying that my case had been resolved, despite the matter absolutely NOT being resolved.

Samsung has since contacted me and arranged for Mm All Electrical to inspect the TV and provide a quotation. Samsung also confirmed that they had spoken to Makro, yet Makro has still failed to provide me with proper feedback or a clear resolution.

For a large retailer like Makro, I expected much better customer service and accountability. I paid for a brand-new TV and should not have to spend weeks chasing a company for answers about a product that was defective/damaged when first opened.

I am extremely unhappy with the way this matter has been handled and the lack of urgency shown by Makro.

Very disappointing customer service. I would seriously think twice before purchasing another expensive electronic item from Makro.