MY
M Y
1 reviews | Active since Sept 2011
02 May 2025, 12:18
Extremely Disappointed – 5+ Months, No Delivery, No Refund
I am beyond frustrated with Makro. I placed an order over 5 months ago, and to this day, the item has never been delivered. I have made countless phone calls to their customer service team, each time being told that the issue is being escalated or that a refund is on the way — yet nothing has been done.
It’s shocking that a company of this size can operate with such poor accountability. There’s been zero follow-up, no resolution, and absolutely no urgency from Makro to fix the situation. I’ve been more than patient, but enough is enough.
If you’re considering ordering online from Makro — think twice. If anything goes wrong, don’t expect support or timely refunds.
Highly disappointing and unacceptable service.
Helpful (0)
Replies (4)0
Replies (4)MY
M Y's updateReviewer Update
07 May 2025, 08:21This response simply states that the matter has been escalated - yet again, for the umpteenth time.
This repeated escalation with no tangible outcome is unacceptable. I would like a clear and direct answer: When will the refund for the item that was never delivered in Dec 2024 be processed and when will I see the funds reversed to my card?
The lack of urgency and accountability in resolving this matter is highly unprofessional.
This repeated escalation with no tangible outcome is unacceptable. I would like a clear and direct answer: When will the refund for the item that was never delivered in Dec 2024 be processed and when will I see the funds reversed to my card?
The lack of urgency and accountability in resolving this matter is highly unprofessional.
MY
M Y's update07 May 2025, 08:21
Reviewer Update
This response simply states that the matter has been escalated - yet again, for the umpteenth time.
This repeated escalation with no tangible outcome is unacceptable. I would like a clear and direct answer: When will the refund for the item that was never delivered in Dec 2024 be processed and when will I see the funds reversed to my card?
The lack of urgency and accountability in resolving this matter is highly unprofessional.
This repeated escalation with no tangible outcome is unacceptable. I would like a clear and direct answer: When will the refund for the item that was never delivered in Dec 2024 be processed and when will I see the funds reversed to my card?
The lack of urgency and accountability in resolving this matter is highly unprofessional.
MY
M Y's updateReviewer Update
23 May 2025, 15:27Still receiving pathetic service from Makro 6 months from the non-delivery of the item.
It's been 12 twelve days since the last update saying that the process has been expedited and yet there is no feedback or resolution. I still don't have any definitive answer as to When the refund will be processed and when the funds will be put back to my card?
It's been 12 twelve days since the last update saying that the process has been expedited and yet there is no feedback or resolution. I still don't have any definitive answer as to When the refund will be processed and when the funds will be put back to my card?
MY
M Y's update23 May 2025, 15:27
Reviewer Update
Still receiving pathetic service from Makro 6 months from the non-delivery of the item.
It's been 12 twelve days since the last update saying that the process has been expedited and yet there is no feedback or resolution. I still don't have any definitive answer as to When the refund will be processed and when the funds will be put back to my card?
It's been 12 twelve days since the last update saying that the process has been expedited and yet there is no feedback or resolution. I still don't have any definitive answer as to When the refund will be processed and when the funds will be put back to my card?
MY
M Y's updateReviewer Update
09 Jun 2025, 09:48And yet another 2 weeks have past and there is still not resolution on the issue, despite messages stating that it will be followed up with the store and resolved. When exactly will my refund be processed?
MY
M Y's update09 Jun 2025, 09:48
Reviewer Update
And yet another 2 weeks have past and there is still not resolution on the issue, despite messages stating that it will be followed up with the store and resolved. When exactly will my refund be processed?
MY
M Y's updateReviewer Update
29 Jun 2025, 18:44Completely pathetic service from Makro yet again. Still no resolution and refund, just the same responses over the last 7 months - as below. No responses to emails either.
Thank you for reaching out to us.
We sincerely apologize that you have not received your order.
We have requested for feedback from the store with regards to your refund.
Once we have received feedback, we will revert back to you.
If you need any assistance please reply to the email that we have sent to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
WHEN IS THIS GOING TO BE RESOLVED AND WHEN AM I GETTING MY MONEY REFUNDED?
Thank you for reaching out to us.
We sincerely apologize that you have not received your order.
We have requested for feedback from the store with regards to your refund.
Once we have received feedback, we will revert back to you.
If you need any assistance please reply to the email that we have sent to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
WHEN IS THIS GOING TO BE RESOLVED AND WHEN AM I GETTING MY MONEY REFUNDED?
MY
M Y's update29 Jun 2025, 18:44
Reviewer Update
Completely pathetic service from Makro yet again. Still no resolution and refund, just the same responses over the last 7 months - as below. No responses to emails either.
Thank you for reaching out to us.
We sincerely apologize that you have not received your order.
We have requested for feedback from the store with regards to your refund.
Once we have received feedback, we will revert back to you.
If you need any assistance please reply to the email that we have sent to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
WHEN IS THIS GOING TO BE RESOLVED AND WHEN AM I GETTING MY MONEY REFUNDED?
Thank you for reaching out to us.
We sincerely apologize that you have not received your order.
We have requested for feedback from the store with regards to your refund.
Once we have received feedback, we will revert back to you.
If you need any assistance please reply to the email that we have sent to you.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
WHEN IS THIS GOING TO BE RESOLVED AND WHEN AM I GETTING MY MONEY REFUNDED?