Extremely bad service. Still waiting for a refund, 6 Months after the 1st request

I am still waiting for a refund on my order that was placed on the 13th of March 2020. This is not due to a lack of trying to get hold of them, I tried every single way possible to get a response from them. The only response I do get, is we are sending your query to the relevant department. Below it the latest email that I have send to them as well as the response. I will not give up. I have spend more money that what they owe me, but it is now a matter of principal. They can't get away with *****ing my money. Hi There

The relevant department does not seem to exist.

I have asked numerous times with email, made phone calls to numerous numbers, spoke to Sopie, Baetrice, and many more “support” staff at Makro. I went to see Gift at Makro Meadowdale 2x and this is still the response that I am getting from you. Sorry for the delay? This order was placed on the 13th of March 2020. This is now 6 months after the original order, and you can still not give me my refund. I have spend more on phone calls and petrol than what Makro owes mee for the short deliveries.

Please see to it that you get this refund done ASAP. Your request (***) has been updated. To add additional comments, reply to this email. Qinisekile Masuku (Makro) Sep 8, 2020, 16:27 GMT+2 Good day

Thank you for your email and apologies for the late response.

Kindly be advised that your query has been directed to my attention we have escalated it to the relevant department.

Just waiting for feedback once feedback is provided we will revert back to you.

Apologies for the inconvenience caused and thank you for choosing Makro.

Kind regards Qinisekile Masuku Follow up Consultant Makro National Contact Centre. Makro SA A division of MASSMART Holdings Limited Tel: ******: http://www.makro.co.za