NNEZ
Nomathemba Nomusa Ellen Zibi
1 reviews | Active since Sept 2015
02 Jun 2023, 16:32
Extremely bad service
Plase note that I am very angry I bought this fridge on the 11th of may went to buy food on Saturday put on the fridge and after a day or two things started to smell inside the fridge, I thought it was food store issue but then but more food started to get spoiled. I then phone makro and they said they'll send a hisense tech so he just left my house now and he says the fridge is broken and cannot be fixed. The tech saw the spoiled food and now my question is what so happened to the food in my fridge because food is expensive, this is just unacceptable I didn't buy this food and fridge on credit I bought this with my hard earned money.
Helpful (0)
Replies (5)0
Replies (5)NNEZ
Nomathemba Nomusa Ellen Zibi's updateReviewer Update
06 Jun 2023, 10:20I am still waiting for them to call me back or come collect this fridge they not even respond emails now but at least I got a response from national consumer complain
NNEZ
Nomathemba Nomusa Ellen Zibi's update06 Jun 2023, 10:20
Reviewer Update
I am still waiting for them to call me back or come collect this fridge they not even respond emails now but at least I got a response from national consumer complain
NNEZ
Nomathemba Nomusa Ellen Zibi's updateReviewer Update
12 Jun 2023, 17:06This problem still remain unresolved as they don't want to take the fault they are blaming Hisense.
NNEZ
Nomathemba Nomusa Ellen Zibi's update12 Jun 2023, 17:06
Reviewer Update
This problem still remain unresolved as they don't want to take the fault they are blaming Hisense.
NNEZ
Nomathemba Nomusa Ellen Zibi's updateReviewer Update
25 Jun 2023, 20:59The lies that comes with Makro 😠😠😠😠😡😡😡😡😡😡 They take their customers for granted I'm still waiting for them the request for slips and I sent them after that they always put me on hold and don't reply to my emails.
See the below
David Mabena (Makro)Jun 17, 2023, 08:49 GMT+2
Hi Nomathemba,
Apologies for the delayed response.
Kindly send us a clear list of items that were spoiled as a result of the fridge not working perishables. The picture of the invoice provided does not show all items, perhaps another clear invoice picture with fridge items ticked to have a general idea on how much was the cost of fridge items.
We have been in communication with our senior customer service managers and they're working on a resolution for the spoiled grocery items.
Once more, I apologize for the delay in responding to this matter. Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
What is the date today?
See the below
David Mabena (Makro)Jun 17, 2023, 08:49 GMT+2
Hi Nomathemba,
Apologies for the delayed response.
Kindly send us a clear list of items that were spoiled as a result of the fridge not working perishables. The picture of the invoice provided does not show all items, perhaps another clear invoice picture with fridge items ticked to have a general idea on how much was the cost of fridge items.
We have been in communication with our senior customer service managers and they're working on a resolution for the spoiled grocery items.
Once more, I apologize for the delay in responding to this matter. Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
What is the date today?
NNEZ
Nomathemba Nomusa Ellen Zibi's update25 Jun 2023, 20:59
Reviewer Update
The lies that comes with Makro 😠😠😠😠😡😡😡😡😡😡 They take their customers for granted I'm still waiting for them the request for slips and I sent them after that they always put me on hold and don't reply to my emails.
See the below
David Mabena (Makro)Jun 17, 2023, 08:49 GMT+2
Hi Nomathemba,
Apologies for the delayed response.
Kindly send us a clear list of items that were spoiled as a result of the fridge not working perishables. The picture of the invoice provided does not show all items, perhaps another clear invoice picture with fridge items ticked to have a general idea on how much was the cost of fridge items.
We have been in communication with our senior customer service managers and they're working on a resolution for the spoiled grocery items.
Once more, I apologize for the delay in responding to this matter. Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
What is the date today?
See the below
David Mabena (Makro)Jun 17, 2023, 08:49 GMT+2
Hi Nomathemba,
Apologies for the delayed response.
Kindly send us a clear list of items that were spoiled as a result of the fridge not working perishables. The picture of the invoice provided does not show all items, perhaps another clear invoice picture with fridge items ticked to have a general idea on how much was the cost of fridge items.
We have been in communication with our senior customer service managers and they're working on a resolution for the spoiled grocery items.
Once more, I apologize for the delay in responding to this matter. Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
What is the date today?
NNEZ
Nomathemba Nomusa Ellen Zibi's updateReviewer Update
03 Jul 2023, 18:08David Mabena (Makro)Jul 1, 2023, 09:49 GMT+2Hi Nomathemba,
Thank you for being so patient.
Please note that I have already escalated the invoices that we worked on and the total amount was sent to the managers, we are currently waiting for them to approve the voucher.
The voucher will most likely be sent via SMS, kindly confirm if this is your personal number.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za
Makro's management is really bad, it's really ridiculous and annoying I did buy of my things with credit it's my hard earned money. Can't be running to hellopeter.com for you to get back to me all the time
Thank you for being so patient.
Please note that I have already escalated the invoices that we worked on and the total amount was sent to the managers, we are currently waiting for them to approve the voucher.
The voucher will most likely be sent via SMS, kindly confirm if this is your personal number.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za
Makro's management is really bad, it's really ridiculous and annoying I did buy of my things with credit it's my hard earned money. Can't be running to hellopeter.com for you to get back to me all the time
NNEZ
Nomathemba Nomusa Ellen Zibi's update03 Jul 2023, 18:08
Reviewer Update
David Mabena (Makro)Jul 1, 2023, 09:49 GMT+2Hi Nomathemba,
Thank you for being so patient.
Please note that I have already escalated the invoices that we worked on and the total amount was sent to the managers, we are currently waiting for them to approve the voucher.
The voucher will most likely be sent via SMS, kindly confirm if this is your personal number.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za
Makro's management is really bad, it's really ridiculous and annoying I did buy of my things with credit it's my hard earned money. Can't be running to hellopeter.com for you to get back to me all the time
Thank you for being so patient.
Please note that I have already escalated the invoices that we worked on and the total amount was sent to the managers, we are currently waiting for them to approve the voucher.
The voucher will most likely be sent via SMS, kindly confirm if this is your personal number.
Regards,David Mabena
Hello Peter Consultant
Makro National Contact Centre
Makro SA
A division of MASSMART Holdings Limited
Tel: ***
WhatsApp: ***
Email: ***: http://www.makro.co.za
Makro's management is really bad, it's really ridiculous and annoying I did buy of my things with credit it's my hard earned money. Can't be running to hellopeter.com for you to get back to me all the time
NNEZ
Nomathemba Nomusa Ellen Zibi's updateReviewer Update
06 Jul 2023, 18:28Pretty the marketing manager of Makro and David the Hello Peter Consultant
Makro National Contact Centre What kind of sick game are you people playing? doing empty promises privately and after that you don't fulfill them. 😠😠😠😠😠😠😠😡😡😡😡😡😡😡😡
Makro National Contact Centre What kind of sick game are you people playing? doing empty promises privately and after that you don't fulfill them. 😠😠😠😠😠😠😠😡😡😡😡😡😡😡😡
NNEZ
Nomathemba Nomusa Ellen Zibi's update06 Jul 2023, 18:28
Reviewer Update
Pretty the marketing manager of Makro and David the Hello Peter Consultant
Makro National Contact Centre What kind of sick game are you people playing? doing empty promises privately and after that you don't fulfill them. 😠😠😠😠😠😠😠😡😡😡😡😡😡😡😡
Makro National Contact Centre What kind of sick game are you people playing? doing empty promises privately and after that you don't fulfill them. 😠😠😠😠😠😠😠😡😡😡😡😡😡😡😡