Extremely Bad Service

Good day

Herewith I as consumer wish to open a complaint against Makro. Since 20 January 2024 I've send several emails and made several recorded telephonic calls to Makro online to try to cancel a order that was already cancelled by me on the 20th of January 2024 with reference no ***. They did not cancel the order and it was courier to Port Elizabeth and then it was courier back to Makro on 25th of January 2024 by order of Tyron of Makro Online Waybill MML820888-R. They refuse that I speak to a manager and all calls were recorded by me. They do not contact me telephonic and emails from MakroCare are duplicates that they attend to matter but nothing is done and up to today the 26th of January 2024 I still did not receive an email from Makro that the order was cancelled and I'm still waiting for my payplex to be cancel and refunded. Payflex also send an urgent email to Makro regarding this matter.

21/01 @ 09:25 Thanda Reference *** cancelled. order 22/01 @ 08:05 GLORIA 22/01 @ 12:16 THANDA 22/01 @ 12:35 THEGO 23/01 @ 08:13 TYRON phoned Courierguy and cancelled delivery WAYBILL MML820888-R 24/01 @ 09:06 THEGO ask again cancellation 26/01 @ 08:08 consultant send my email to Ayanda request urgent assistance. 26/01 @ 11:45 GLORIA again request urgent assistance for refund 26:01 @ 16:34 Tebego again request urgent cancellation and refund. Ayanda Makro Care ignore all requests send to hom/her.