Extremely Bad Service

Dear Makro Online Management,

I am writing to file an official complaint regarding the cancellation of my order dated 21 January 2024 at 09:25 with reference ***.

I would like to bring to your attention the fact that I have recorded telephonic conversations with your staff members Gloria on 22 January at 08:05, Thando on 22 January 2024 at 12:16, and Thebo on 22 January 2024 at 12:35, during which it was confirmed that the order was cancelled.

On 22 January 2024 at 20:20 I received an email that item that was cancelled was handed over to couriers. I demand that Makro will inform the the courier company not to deliver the item that was cancelled already on the 21th of JANUARY 2024.

MAKRO: Your Makro order MAK*** has been handed to our courier partner. Look out for an SMS from them on the day of delivery.Chat to us on WhatsApp for more info https://wa.me/+***

In light of this, I demand that the cancellation be investigated and a full refund be issued for the order in question. Payflex to be stop and refund. I expect this matter to be resolved promptly and am willing to provide any necessary evidence to support my claim.

I trust that you will take this matter seriously and address it with the urgency it requires.