Extremely bad service

EXTREMELY POOR SERVICE. I ORDERED NUMEROUS ITEMS FROM MAKRO ONLINE AND WHEN I FOLLOWED UP I REALIZED THAT ONE ITEM WAS, ACCORDING TO MAKRO 'DELIVERED' WHICH WAS NOT THE CASE. I PHONED AND INFORMED THEM THAT I DIDN'T RECEIVE THE ITEM AND THEY SHOULD DELIVER THE FULL ORDER. AFTER A WHILE I FOLLOWED UP AGAIN AND THE PERSON CANCELED THE ORDER!!! THEY REIMBURSED ME FOR ALL THE ITEMS EXCEPT FOR ITEM THAT WAS - ACCORDING TO MAKRO 'DELIVERED'. I PHONED AGAIN AND INFORMED THEM AGAIN THAT I DID NOT RECEIVE THIS ITEM AND THEY SHOULD REIMBURSE ME. A LADY PHONED BACK AND ASKED ME TO GO TO THE WEBSITE AND 'RETURN' ITEM TO ENABLE THEM TO REIMBURSE ME WHICH I DID. I AM STILL WAITING FOR REIMBUR*****T.