Extremely bad service

I'm not one to drag companies on social media but the level of frustration got me to this point. Makro South Africa I placed an order for a combo of 2 fans on YOUR app on the 3rd of February and delivery was scheduled for the 5th of February 2026 which was last week Thursday. To my surprise, only 1 fan was delivered to me. Called you guys the following day and was advised I should log a return because you guys sourced the fans from an external vendor. Did that and I was told the item would be collected on Saturday 7th of Feb. After waiting the entire day on Saturday I decided let me call you and find out what's happening. I was advised an escalation was sent and the other item would be delivered on Monday. I waited Monday, Tuesday, today is Wednesday and I decide to give you guys a call again. The lady placed me on hold for approximately 20minutes while waiting for the team leader. Makro South Africa if this is the level of service you give to your clients then you are very bad at it. It is extremely hot you guys are not even bothered on delivering my item which I paid for in FULL. This is honestly bad for an organisation of your calibre and I'm not looking forward to purchasing anything from you guys going forward nxaa!