EXTREMELY BAD ONLINE SERVICE!! NO COMMUNICATION AND NO DELIVERY

I am EXTREMELY disgusted at your service or should I say you LACK of service!!! You have taken my money (A LOT) from my online order and have failed to deliver!!! Everytime I call your call center there is always another excuse!!!! I selected the pick up option for my order with the thought that I would be able to collect in the next few days... It has now been 15 days!!!!!!!!!!!! I am extremely angry and someone needs to get back to me with an answer. How dare you take our money and not communicate with us on where the order is. I will NEVER shop with Makro again and advise other potential clients to not do so either. I have shopped at many online stores and this has been the worst experience EVER!!!