HB
Hennie B
1 reviews | Active since Jun 2019
15 Dec 2023, 11:23
Extremely bad online experience
This is the worst customer experience I had for 2023. Decided to buy a life jacket for my daughter to get some peace of mind for the festive season. Created an account bought the jacket and started waiting for the delivery. Must say I was a bit worried that they said processing for 3 days, but assumed they just don't update a lot on the tracking. This morning three days later got an generic sms, the order has been canceled and I will be refunded within 10 days. Stellar pathetic service. I would have been ok had I received the message the same day or even the day after. Now there is no chance of getting it in time and as a added bonus I have to wait for my money.
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Makro's replyOfficial
15 Dec 2023, 12:24Good day Hennie, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,
Makro's reply15 Dec 2023, 12:24
Official
Good day Hennie, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team
Best regards,