EXTREMELY BAD CUSTOMER AND DELIVERY SERVICE!!!!!

I placed an order on 29 June 2025, my order was split into 3 parts and delivery dates. I received 2 parts of my order. My expected date was for 5 July 2025. The order was the out for delivery on the 3rd, no notification from the company to say they on their way. The driver phoned me when he was in front of my door. I told him I was not home. I woke my son up who came out of night shift. It didn't even take him 3 minutes to open, the driver was gone! I have phoned the driver immediately, he blatantly ignored my calls. I then got hold of him at a later stage and asked him why he couldn't wait 3 minutes, he could not answer me. I asked him to come back at 5:30 the same day he said he will. The following day I phoned the driver, I asked him why he didn't come back, he told me he was out of the area. I then told him that no one was going to be home on the 4th can he deliver on the 5th. He agreed! Stayed home waited for the delivery 5th and 6th. No communication! I then phoned the driver the 7th, he told me he gave my parcel to an other driver and he is off today do I want the other drivers number to contact. I said NO! I then contacted Makro call center the same day. I was the advised that my query will be escalated. No Feedback! I called Makro on the 8th again, held for 30 minutes while on the phone trying to get hold of the courier company. I was the told that my order will be delivered on the 9th July. Since then i have been following up everyday. No call or feedback from Makro or the courier company. I am in AWWE!!!