1 reviews | Active since Jan 2014
Extremely bad client service
In December 2015 I went to your store in toti to apply for a Makro card. When I got to the desk your staff was so lazy and unfriendly. I told her I want to apply for a card and she just put down the form and pen infront of me. She didnt greet me after I greeted her and wasn't helpful when my aunt and I asked her questions. After I recieved my card I already noticed a mistake on the card. She put \Mr\" instead of \"Miss\",which I clearly indicated on the form. Since then I've been bombarded with sms's from Makro saying my email is not valid. I have rep**** to EVERY sms with my correct email and still get spammed with this. I would like you to cancel my card as I am not intrested in supporting a business with such lazy, unfriendly and *********** staff. Why didnt she double check to make sure my details were correct? If Makro doesnt want me as a client she could have just said so and stop wasting my time. Ive already cut up my card and will never set foot in a Makro store again!!!"
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
We have unsubscribed you, from receiving any sms correspondence and rectified your title.
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa
Thank you very much for bringing your concerns to our attention. It is feedback like this that can help us be more effective and efficient to our customers. I must also sincerely apologize for the bad service that you mentioned you had received in our store, however please be advised that it is not our intention to render bad service to our customers but we strive to excite and delight our customers with the most exciting range, prices and efficient service.
We have unsubscribed you, from receiving any sms correspondence and rectified your title.
We hope you will visit us again and that you will have a more positive experience.
Regards
Mmule Moropa