KB
Kyle B
1 reviews | Active since Mar 2019
20 Dec 2019, 13:42
extremely bad automated system for orders
Placed an order online for a jojo tank from makro, for collection from one of their branches. I was called and asked which branch I would like to collect from, and requested the woodhead branch. A week later I recieved an sms to collect and rent a trailer to collect the jojo at woodmead. Only to be told that it's not there and in fact at another branch further away, when querying this I was flat out ignored by the staff. What a complete waste of time and money by makro. Wont be ordering from them In future.
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Replies (1)
Makro's replyOfficial
20 Dec 2019, 17:27Good day Kyle
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your post and assure you that it will be addressed with the relevant departmental managers directly at the store so that it can be sorted out completely, please allow us to conduct internal investigation and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again please accept our sincerest apologies for the inconveniences and the service experienced.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your post and assure you that it will be addressed with the relevant departmental managers directly at the store so that it can be sorted out completely, please allow us to conduct internal investigation and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again please accept our sincerest apologies for the inconveniences and the service experienced.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Makro's reply20 Dec 2019, 17:27
Official
Good day Kyle
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your post and assure you that it will be addressed with the relevant departmental managers directly at the store so that it can be sorted out completely, please allow us to conduct internal investigation and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again please accept our sincerest apologies for the inconveniences and the service experienced.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please kindly note that we have received your post and assure you that it will be addressed with the relevant departmental managers directly at the store so that it can be sorted out completely, please allow us to conduct internal investigation and we shall relay back to you with feedback within a period of 24 to 48 hours.
Once again please accept our sincerest apologies for the inconveniences and the service experienced.
Hope the above is in order
Kind Regards
Makro Hellopeter Team