WM
Willem M

1 reviews | Active since Jul 2012

07 Aug 2024, 19:21

Extremely bad and unprofessional service from Constance ; Eunice ; Annabel at Makro Centurion!!!

I bought a Double Door Fridge/Freezer from Makro Centurion. After being assisted by a very helpful salesman I was directed to the tills at electronics to pay for the product. From here the helpfulness stopped and only incompetence proceeded. I stood in the queue for an extremely long time after witch I was helped by a cashier by the name of Constance. She took my Makro Card and never returned it to me. I had to return home and go back to Makro Centurion to retrieve my Card. Constance and Eunice at the Electronics Department apologized after I very irritated asked where my card was and why she did not return it to me. They told me that they gave my Card to Annabel at another department. After I proceeded to that department I could hear Constance and Eunice laughing behind me. After arriving at this new department Annabel was apparently not available and none knew where my Makro Card was. After many minutes of waiting again Annabel arrived and gave my Makro Card back. It was badly bent and possibly not usable. Eunice promptly arrived when I got irate and said they will provide me with a new card after which Annabel said they do not have any Makro Cards left I must come back or go to another Makro. Extremely bad and unprofessional service from Constance ; Eunice ; Annabel at Makro Centurion!!!

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WM
Willem M's update14 Aug 2024, 18:14
Reviewer Update
I would like to thank Assistant Manger Thandi at Makro Centurion for her brilliant service. She is truly a wonderful asset for Makro. Her calls to me and explanations and going the extra mile is inspiring and I think she deserves a promotion for her professionalism. Unfortunately my poor review for Makro will stay because of the pathetic delivery service I received. They struggled to locate my home, and was very unprepared and unprofessional. They did not even have a Dolly to deliver my 93KG product and even worse asked myself to assist with carrying the product after I have paid R10999.00 for it. The delivery person was George and Makro really have to have a talk with him. His assistant seemed completely unenthusiastic to help carry the product. I even had to clean up after them. Truly disgraceful service from Makro delivery team. Please do not let this negative review reflect badly on Thandi as she is a star and a keeper and seems to be the only competant person at Makro Centurion. Thank you for the help Thandi!