ZM
Zona M
1 reviews | Active since Jun 2020
07 Jun 2020, 09:37
EXTREME POOR ONLINE SERVICE & CUSTOMER CARE
Ordered 3 benches on 18 March 2020, system says order completed but no delivery was made yet and all benches still out standing. Multiple calls, put on hold for long periods eventually when call taken, apology given with promises to get back but no return or follow up call. EXTREMELY POOR ONLINE SERVICE, COMPLAINT WILL BE MADE WITH CONSUMER COMMISSION TO STOP MAKRO ONLINE SERVICE AS IT IS A *******.
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Replies (2)0
Replies (2)
Makro's replyOfficial
08 Jun 2020, 08:22Good day Zona,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply08 Jun 2020, 08:22
Official
Good day Zona,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
ZM
Zona M's updateReviewer Update
18 Jun 2020, 09:45Seriously?? It's now 18 June 2020 and still no contact from Makro????
ZM
Zona M's update18 Jun 2020, 09:45
Reviewer Update
Seriously?? It's now 18 June 2020 and still no contact from Makro????