Extreme disappointment in Makro service

Good Day,

I would like to express my extreme disappointment in Makro!

Firstly about 3 months ago I order a hand vacuum online, due to COVID-19 we were advised that the order might take longer to be delivered, I kept checking online to see the order process and it kept saying on Payment received, I then enquired about a month later via email as to what is happening with the order, I never got a response then about 2 weeks later I got a phone call saying that there was no stock available, which I find ridiculous, as when I placed the order there was stock and only to be told nearly 2 months later there is no stock! (however you were quick to take my money) it then took another 2 weeks and again several enquiries from myself to find out when I would get my refund!

Secondly again we place an order online last week for a TV for collection (let me just add not a cheap TV either) payment is made and we get our confirmation email that the payment has been received. We then go online on Monday to check the status of the order and nothing had changed, so we phone your call centre to follow up and guess what is told to us………. There is no stock !!!!!!!!!!! We obviously expressed our disappointment and the lady we spoke to then said she would follow up and get back to us (we are still waiting for her to get back to us), we then also sent an email to follow up and just received the automated response saying our mail has been received, we then received an email saying our order has been received (a little confusing I would say). We used our RCS account to make payment for this TV and have already received our account to make our first instalment yet we don’t even know if we will be receiving the TV? (Again, very quick to take our money)!

Thirdly, I have 2 gift voucher which I wanted to find out the values still left on them & as per the instructions at the back of the card we can either call or sms, I smsed twice (which cost me R2.00 an SMS) and never received a response, I then tried calling the number which I had to load airtime for and it tells me that the number does not exist, I then called the call centre and was on hold for about 20 mins only to get told that I have to go into the store to find out my balance. I honestly do not understand how my balance couldn’t get told to me with all 3 ways tried!!! But again, my R2.00 per SMS got taken. My experience has been absolutely shocking and disappointing with Makro. Why do you allow online shopping if every time we are getting told that there is no stock but get you take our money, shouldn’t your system subtract and reserve the stock once an online purchase is made?

Please see that this matter receives your urgent attention. Regards, Mrs Jones