KP
Kananelo P
1 reviews | Active since Sept 2015
25 Sept 2015, 12:03
Extermely Poor Service (1 year 11 months)
<br> Makro Vaal has really disappointed me with they extremely poor service. I bought a segate hard drive which only worked for a few months. I took it back to Markro Vaal because it was still under warranty, this device was headed to Markro Vaal 2013 October this device hasn't been repaired. I went to see them last week Saturday and complained about they service and i was promised by Lisa - man to be call on 21 September 2015 Monday morning, they have not communicated with me. This is the lowest service ever 1 year 11 months is truly unacceptable and
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Makro's replyOfficial
29 Sept 2015, 10:17Hello K.Pooe,
Thank you for taking the time to raise below concerns with us.
There has been a great deal of correspondence between ourselves and you.
13.09.2013 the unit was sent to supplier.
01.11.2013
The unit was back from supplier and you were contacted to come and collect the unit, you adviced the store that you will see when you can come.
07.11.2013-25.01.2014
The Store's attempts to get hold of you on the cell number provided were futile.
On the 25.01.2014 The store initiate to send a telegram.
11.04.2015-11.09.2015
The Store's attempts to get hold of you on the cell number provided were futile.
The unit is ready for collection.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
There has been a great deal of correspondence between ourselves and you.
13.09.2013 the unit was sent to supplier.
01.11.2013
The unit was back from supplier and you were contacted to come and collect the unit, you adviced the store that you will see when you can come.
07.11.2013-25.01.2014
The Store's attempts to get hold of you on the cell number provided were futile.
On the 25.01.2014 The store initiate to send a telegram.
11.04.2015-11.09.2015
The Store's attempts to get hold of you on the cell number provided were futile.
The unit is ready for collection.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Makro's reply29 Sept 2015, 10:17
Official
Hello K.Pooe,
Thank you for taking the time to raise below concerns with us.
There has been a great deal of correspondence between ourselves and you.
13.09.2013 the unit was sent to supplier.
01.11.2013
The unit was back from supplier and you were contacted to come and collect the unit, you adviced the store that you will see when you can come.
07.11.2013-25.01.2014
The Store's attempts to get hold of you on the cell number provided were futile.
On the 25.01.2014 The store initiate to send a telegram.
11.04.2015-11.09.2015
The Store's attempts to get hold of you on the cell number provided were futile.
The unit is ready for collection.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa
Thank you for taking the time to raise below concerns with us.
There has been a great deal of correspondence between ourselves and you.
13.09.2013 the unit was sent to supplier.
01.11.2013
The unit was back from supplier and you were contacted to come and collect the unit, you adviced the store that you will see when you can come.
07.11.2013-25.01.2014
The Store's attempts to get hold of you on the cell number provided were futile.
On the 25.01.2014 The store initiate to send a telegram.
11.04.2015-11.09.2015
The Store's attempts to get hold of you on the cell number provided were futile.
The unit is ready for collection.
Please be assured that we tried our level best to provide a satisfactory Customer Service to you and we will always value you as our Customer.
Regards
Mmule Moropa