LB
Le B
1 reviews | Active since Jul 2010
22 Dec 2025, 12:04
Extended Warranty Repair Nightmare
I purchased a dishwasher from Makro Centurion in May 2021 and took an extended warranty on it from Makrosure that is valid until May 2026
The dishwasher has been giving us problems since July 2025. It has been taken for repairs twice already, and now has been with them for more than two weeks. This after trying to get it booked in for almost a month through calls, e-mails and even a store visit.
At this stage I have no idea where it is, as Makro service agent said it is with Hisense, and Hisense does not know anything about it.
This whole process has been frustrating to say the least, with no feedback unless you hound them for feedback.
Helpful (0)
Replies (2)0
Replies (2)LB
Le B's updateReviewer Update
12 Jan 2026, 16:40It has now been three weeks since my post and request for an update, and still no feedback on the repair.
I have reached out to Hisense myself, and they only work with their warranty, once it reaches extended warranty, Makro approved repairer is assigned. The repairer indicated Makro will issue credit.
Nobody from Makro has made contact with myself and I have no idea where I am standing at this point.
I have reached out to Hisense myself, and they only work with their warranty, once it reaches extended warranty, Makro approved repairer is assigned. The repairer indicated Makro will issue credit.
Nobody from Makro has made contact with myself and I have no idea where I am standing at this point.
LB
Le B's update12 Jan 2026, 16:40
Reviewer Update
It has now been three weeks since my post and request for an update, and still no feedback on the repair.
I have reached out to Hisense myself, and they only work with their warranty, once it reaches extended warranty, Makro approved repairer is assigned. The repairer indicated Makro will issue credit.
Nobody from Makro has made contact with myself and I have no idea where I am standing at this point.
I have reached out to Hisense myself, and they only work with their warranty, once it reaches extended warranty, Makro approved repairer is assigned. The repairer indicated Makro will issue credit.
Nobody from Makro has made contact with myself and I have no idea where I am standing at this point.
Makro's replyOfficial
14 Jan 2026, 12:09Hello Le Roux,
Please accept our apologies for the wait you've experienced regarding your query. We truly understand that delays can be frustrating, and we want to assure you that our team is committed to resolving your issue as swiftly as possible. We are currently in the process of gathering the necessary feedback to move forward.
Warm regards,
Hello Peter.
Please accept our apologies for the wait you've experienced regarding your query. We truly understand that delays can be frustrating, and we want to assure you that our team is committed to resolving your issue as swiftly as possible. We are currently in the process of gathering the necessary feedback to move forward.
Warm regards,
Hello Peter.
Makro's reply14 Jan 2026, 12:09
Official
Hello Le Roux,
Please accept our apologies for the wait you've experienced regarding your query. We truly understand that delays can be frustrating, and we want to assure you that our team is committed to resolving your issue as swiftly as possible. We are currently in the process of gathering the necessary feedback to move forward.
Warm regards,
Hello Peter.
Please accept our apologies for the wait you've experienced regarding your query. We truly understand that delays can be frustrating, and we want to assure you that our team is committed to resolving your issue as swiftly as possible. We are currently in the process of gathering the necessary feedback to move forward.
Warm regards,
Hello Peter.