1 reviews | Active since May 2017

08 May 2017, 16:09

Extended warranty issues

<p>I have an extended warranty that expires December 2017. I called on 04 May to lodge a claim and ideas asked to expect a call later. It's close of business today and still haven't been contacted. Every further attempt to reach Marko gets transferred and the lines dies. It's been 5 days waiting to hear from them. Policy number 15/104696 for a double door fridge. </p>

0
Replies (2)
Makro
Makro's reply09 May 2017, 13:33
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply09 May 2017, 15:44
Official

Good day,

Please note that the call is booked for assessment for today, technicians are on their way to that area.

Regards

Mbali Makhanya