1 reviews | Active since May 2017

22 May 2017, 17:13

Extended warranty, extended pain

<p>I purchased a dishwasher 2 years ago and also took an extended warranty. On 12 April this year, the dishwasher stopped working and I made use of the extended warranty. It was collected by the rpairers on 12 April. It is now 22 May and i still have no dishwasher. For the last 3 weeks I have been promised that the part is coming on Wednesday and it will be delivered on Friday. So after 8 weeks I have no dishwasher and am told notning but lies each time I follow up. This is now beyond attrocious service. So I want a dishwasher, new a loan unit, I don't mind. Honour your warranty and sort me out with a new unit. The store in question is Makro Capegate</p>

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Replies (2)
Makro
Makro's reply23 May 2017, 07:06
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply23 May 2017, 08:23
Official

Good day your machine will be replaced the store will be in-contact with you to make arrangements

Regards

Mbali Makhanya