sH
simon H

1 reviews | Active since May 2017

22 May 2017, 17:25

Extended warranty - extended pain

<p>In 2015 I purchased a dishwasher from Makro Cape Gate. at the time I purchased an extended warranty. On 12 April this year, the dishwasher pump gave up and I called Makro who had the machine collected the same day. After 3 weeks Makro approved the repairs and now it is the 22 May (6 weeks later) and I still have no machine. Every week I follow up and every week I am told that the parts will arrive on Wednesday but still I wait. Now understand that the parts are only coming from Joburg and not the other side of the world> Come on makro either get the machine fixed or replace it, it is a really simple decision. I am tired of lies and promises to come back to me</p>

0
Replies (2)
Makro
Makro's reply23 May 2017, 07:07
Official

Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.


Regards
Mbali Makhanya

Makro
Makro's reply23 May 2017, 08:22
Official

Good day your machine will be replaced the store will be in-contact with you to make arrangements

Regards

Mbali Makhanya