Extended Warranty claims are a ****!

My ticket was logged on the 6th of May. I am yet to receive a job number.I've called your call centre over 10 times and all I've been told is to remain patient. Extended warranties are paid for. This is not something given to us for free so why are we being treated like this? The service received is appalling. Call centre agents say they will call back to get me off the line and never do. As i'm typing this mail I've been holding for over 12 minutes to speak to a senior at your call centre. Makro do better. Customers should not be given the run around for products and services they have paid for!