Extended Warranty - Broken Promises

My Samsung Washing machine has been malfunctioning since Monday while Makro/Samsung attempt to get it looked at tomorrow which is Thursday. This was reported on Monday and I really would like to know what the delay was. Moral of the story : Do not get carried away with with sales personnel as its clear that they dont keep to their promises and ask the right questions, jot down everything and then months later use your information wisely. By the way, I am not available from tomorrow which is Thursday and will be away for the next four weeks so my beautiful samsung washing machine is absolutely useless to me at this point.