MC
MORNE C
1 reviews | Active since Jul 2011
20 Jan 2016, 22:59
Extended Warranty
Ms Mmule Moropa, you keep on reffering to Makro's strive for proffesionalism. I promise you that is not the case. I have been trying since 5 Dec last year to get an extended warranty claim sorted without resolve. We spend a huge amount of money annualy with Makro. Shame on you for treating your customers like this. I will be contacting Massmart directly.
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Makro's replyOfficial
22 Jan 2016, 09:08Hello panamor,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I apologise for the annoyance/inconvenience that this may have caused to you.
I believe ( Ignatius Mohapi) from our extended warranty department has been in contact with you, we will credit the unit.
It's goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I apologise for the annoyance/inconvenience that this may have caused to you.
I believe ( Ignatius Mohapi) from our extended warranty department has been in contact with you, we will credit the unit.
It's goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Mmule Moropa
Makro's reply22 Jan 2016, 09:08
Official
Hello panamor,
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I apologise for the annoyance/inconvenience that this may have caused to you.
I believe ( Ignatius Mohapi) from our extended warranty department has been in contact with you, we will credit the unit.
It's goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Mmule Moropa
The company aims to consistently deliver a professional service to our customers and I would like to state that on this occasion the level of service you received was not at the standards set by Makro.
I apologise for the annoyance/inconvenience that this may have caused to you.
I believe ( Ignatius Mohapi) from our extended warranty department has been in contact with you, we will credit the unit.
It's goal to retain you as a satisfied customer and will hope to serve you again in the future.
Regards
Mmule Moropa