Extended warranties and general appliance warranties at Makro are a ****!

Never waste your money on buying an extended warranty on appliances at Makro, as they cannot even service the existing warranty an appliance comes with! I bought a Defy,14kg top loader washing machine in March 2025 at Makro Centurion. The machine started squeaking by June. I reported the matter on te 22nd of December 2025 at the store, I was called by a technician who arranged an inspection of the machine on the 29th of December, I tried calling the technician back to arrange another date but to no avail. I went back to the store on the 27th to arrange another date and was told the technician would call me back to do so. The technician called on the 29th of December 2025 and we arranged an inspection for the 5th of January 2026. The 5th came the technician did not come. I called the technician on the 6th of January an he said he was on his way, he didn't come. I called him on the 7th, he said he doesn't know me and he gave me his office number to call, which I did. Their office also didn't have me on their records for jobs so, they said I should go back to the store. I went back to te store on the 8th of January to report te matter again. I was called by the technician on te 10th, who said he was on his way and didn't arrive. I called te technician on the 12th, he said he was on his way but didn't arrive. I was called by the technician today on the 13th, he said he was on his way but has not arrived.