Exploding Pressure Cooker - Makro not responding

Item: Makro
Rating: 1
Author: Wolfram K

The lid of a pressure cooker purchased from Makro Cape Gate exploded off in November (4 months after purchase). It was taken back and sent for "testing by the supplier". It was subsequently returned stating nothing was wrong.

I requested more information on the test to which the manager responded I have to contact the supplier directly. I have contacted the supplier; Makro's phone support; Head Office and emailed support (3 times with no response). I did not collect the appliance as it is a safety hazard.

Is there somebody who can assist me in getting answers and refund?

Helpful (0)

Replies (2)

Makro's replyOfficial

07 Feb 2020, 13:34

Good day Wolfram,

Trust you are well.

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.

Please advise if your matter has been resolved? If not , please do not be alarmed as our Hellopeter team is here to assist you. Could I kindly ask that you provide us with your contact details and advise when you are available to take our call.

Once again we do apologize for the inconvenience caused throughout your online journey with us.

Hope you find the above in order.

Have a wonderful day further.

Kind regards
Makro Hellopeter Team

Best regards,

Makro's reply07 Feb 2020, 13:34

Official

Best regards,

Wolfram K's updateReviewer Update

11 Feb 2020, 12:44

Good day

This has not been resolved. I was already contacted via email on 04 February, to which I have responded but have not heard anything since.

My contact number is *** and I am available tomorrow and Thursday anytime after 14:00. My email address is ***.

Wolfram K's update11 Feb 2020, 12:44

Reviewer Update