Expired products

To Whom It May Concern

I have been a regular buyer from Makro for the past couple of years, but it seems the products and service have been decreasing drastically.

I have been buying cheese regularly(Bonnita +-2kg). On two occasions when we opened it, the cheese was moldy. We then returned it on both occasions.

Then I purchased cooldrinks along with other goods on the 24th May 2019 and again on the 9 June 2019. To my dismay the cooldrinks that we purchased were either close to expiry date or already expired. You will find pics of the cooldrinks attached. I am utterly disgusted at the level of product quality of this store. How can such a large store not have quality control.

The other issue is that I need to take time to return the products at my own cost using my own petrol to get a refund on something I already purchased. This is enough to anger anyone especially in these tough economic times.

Seems like management at this store has no clue of what they doing.

Best you get your house in order before you lose a customer unless this doesnt matter to you. As you can see I spend on average R2500 per month at your store.