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JvdB
Johan van der Bergh

1 reviews | Active since Mar 2012

01 Oct 2018, 10:59

Expired goods delivered and no assistance afterwards

I bought some stuff on the Makro Online shopping webite - which was delivered on the 14th of September. One off the items delivered has already expired in Feb 2018 - more than 6 months before the delivery date !!!! I queried this online on the 18th of September and followed up with a mail on the 19th of September. I only received mails that it has been handed over to the relevant department. Now - almost 2 weeks and a couple of follow up mails I still have not had any feedback. No indication on what is going to be done to sort out the issue of selling drink which were expired 6 months ago already. If this is the way you treat your customers, I think it is best to go somewhere else. Thanks. Johan

0
Replies (3)
Makro
Makro's reply02 Oct 2018, 09:26
Official

Thank you for alerting us on your complaint. Kindly be advised that your complaint has been escalated to the relevant team who will be in contact with you.

Regards

Mbali Makhanya

JvdB
Johan van der Bergh's update05 Oct 2018, 08:48
Reviewer Update
And now another 3 days and still now feedback. It has been almost a month. Good service ? Naaah, I think not. I am contacting the health authorities to get them to investigate how you could deliver items already expired 6 months before delivery
JvdB
Johan van der Bergh's update15 Oct 2018, 14:37
Reviewer Update
So after various mails and discussion I have made it clear that I am not going to hand back the items BEFORE I receive my refund. If the items are picked up, how can I prove that it was in fact expired? I clearly indicated that whoever picks it up must have cash or you need to process the refund BEFORE sending someone to pick up. Notwithstanding these facts, someone still pitched UN-ANNOUNCED and WITHOUT the cash on Saturday. After some discussions and me insisting on refund first I was told that they will go and draw the cash and come back and I am still waiting – just as I was for your original feedback. It is now almost a month since I bought the expired goods and I am not getting anywhere. I am now reporting the matter to the NCC and health authorities.