Excuses, excuses

On Tuesday 23 February 2015, I placed a large order with Makro online for office furniture, and electronic equipment. On Friday 27 February I contacted the call centre for the first time to find out when the delivery would be delivered. The gentleman on the phone confirmed it was on its way. Friday came and went. No delivery. On Monday 2 March, I again contacted the call centre and spoke to Happy who confirmed that they had the incorrect telephone number for us but that the delivery was on its way. Monday came and went. No delivery. Tuesday 3 March I called the contact centre and spoke to Ashton. He said he would call me back. They had incorrect telephone number again. By 17h00 no response. I contact them again and spoke to another gentlemen who preceded to argue with me regarding the telephone number. I informed him verbally and via e-mail that I expected the delivery by 10h00 on Wednesday morning. 10h00 came and went NO DELIVERY. I then received a call from the courier company but was in a meeting. They left a voice message to contact Sam from Timefreight. I did so only to find out that the delivery is coming tomorrow. BAD SERVICE