1 reviews | Active since Mar 2017

15 Mar 2017, 22:37

Exchange/Product Upgrade

<p>I would like to give a high five to Adio/Visual Manager Mr Rowland Madurai at the Makro</p> <p>Germiston for going a super extra mile!!! I had purchased a Samsung Samrt TV KU7351 that I was told had certain specs which I it didn't support( according to technical support at Samsung after months of trying to connect). I was upset and ranting after I had purchased supporting decives worth R20 000 overseas to support the TV that I was finally told it didn't support by Samsung! I was asked to contact the retailer to find out if I could exchange the TV after five months of trial and error. Not only did Mr Madurai sort it out within four hour, he contacted and followed up with me until I could exhange the TV with my constant international travels!!! Today, I upgraded to a TV that supported all my devices!!! Well done!!! Makro Germiston, Mr Madurai and team deserve a Mega bells and incentive!!! And please let me know the got it!!! Tebogo :-)</p>

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Replies (1)
Makro
Makro's reply16 Mar 2017, 11:45
Official

Thanks for taking time to post this compliment.

Makro prides itself with great customer service and dedicated staff members.

It is great to hear that our Adio/Visual Manager Mr Rowland Madurai doing such a fantastic job of keeping our customers happy.

Please continue giving us feedback on our service.

Regards

Mbali Makhanya