EXCHANGE POLICY - REPAIR

Last year we bought a heater from Makro Alberton. The elegance model with the gas and element 2-1. This was winter time. The switch kept playing up and eventually we returned the unit. We got told that we have to wait six weeks for repair. Needless to say only after winter we received our unit. We did test it but did not use it again until this winter. Guess what? Again it lasted a week. The same process all over again. We insisted that we do not want the heater but a voucher instead. We insisted to have a word with management about the situation regarding the heater but NO call backs, no communication except when you tell me to come collect my heater which I DO NOT WANT. Once bitten twice a fool. I live 25km from the nearest Makro, drop off and collect x 4. That gives you 8 trips which equal 200km...for this bleddie heater. I want a voucher which I would obviously spend with MAKRO again! Which is another trip...Sort it out with your supplier! Why does the consumer have to sit with the problems? Makro make enough money out of the product why should the consumer have to carry the burden.