Excellent customer service

A few yrs ago there was a terrible storm in KZN,our trampoline was damaged .I had contacted the supplier of the trampoline for spares and I received no joy and after a lot of back and forth I contacted Makro the stockist of the trampoline and explained that I was getting no joy for spares for my trampoline is there anyway they could assist..as my trampoline was under warrenty but I could not do anything as it was damaged by the storm,they then contacted the supplier and the very next day i was called for spares,infact i received a new trampoline,